Privacy Policy

Introduction

Taylor's Boot & Shoe Repair ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Request repair estimates or services
• Subscribe to our communications
• Visit our workshop location

This information may include:

• Name and contact information (phone number, email address)
• Details about your footwear and repair needs
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device and operating system information

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our repair services
• To respond to your inquiries and service requests
• To process payments and complete transactions
• To communicate with you about our services
• To send service updates and repair notifications
• To improve our website and user experience
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting our business
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: Information may be transferred in connection with a merger, sale, or other business transaction

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through the cookie banner on our website or your browser settings.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We regularly review our security practices and update them as necessary to ensure the protection of your information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Providing ongoing repair services and customer support
• Complying with legal and regulatory requirements
• Resolving disputes and enforcing our agreements

When personal information is no longer needed, we securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

• Access and obtain a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: