Frequently Asked Questions

Taylor's Boot & Shoe Repair has been serving the community since 1952 - that's over 70 years of expert craftsmanship! We're now in our third generation of master cobblers, combining traditional techniques with modern innovations to deliver the best possible results for your footwear.

We repair virtually all types of footwear including:

• Dress shoes and formal footwear
• Work boots and safety shoes
• Casual shoes and sneakers
• High-end designer shoes
• Vintage and antique footwear
• Western and cowboy boots
• Athletic and outdoor shoes

If you're unsure whether we can help with your specific footwear, please bring it in for a free assessment.

Yes! We provide free, no-obligation estimates for all repair work. Simply bring your shoes to our workshop during business hours, and we'll assess the condition, explain what repairs are needed, and provide you with a detailed cost estimate. There's no charge for this service, and you're under no obligation to proceed with the repairs.

Our pricing varies based on the type and complexity of repair:

• Heel Replacement: $25-45
• Sole Repair/Replacement: $35-65
• Leather Conditioning: $20-35
• Shoe Stretching: $15-25
• Zipper Repair: $18-30
• Complete Restoration: $55-95

Factors affecting price include material quality, shoe complexity, and any additional work required. We always provide a detailed estimate before beginning any work.

Standard turnaround times depend on the type of repair:

• Simple repairs (stretching, basic conditioning): 1-2 business days
• Standard repairs (heel replacement, basic sole work): 3-5 business days
• Complex repairs (complete restoration, difficult materials): 5-7 business days

Rush service is available for most repairs within 24 hours for an additional 50% charge. We'll call you when your shoes are ready for pickup.

Absolutely! We stand behind our craftsmanship with a comprehensive service commitment. If you're not satisfied with the quality of our work, we'll make it right. We use only premium materials and employ time-tested techniques refined over three generations.

While we can't control how you wear your shoes after repair, we ensure that all work is performed to the highest professional standards. If a repair fails due to workmanship issues, we'll address it at no additional charge.

Here are our expert tips for maximizing shoe longevity:

• Rotate your shoes: Don't wear the same pair every day
• Use cedar shoe trees: Helps maintain shape and absorb moisture
• Clean and condition regularly: Prevents cracking and premature aging
• Address issues early: Small problems become big repairs if ignored
• Choose quality: Well-made shoes are worth repairing
• Protect from elements: Use waterproofing sprays when appropriate

Regular maintenance saves money in the long run and keeps your favorite shoes looking great for years.

Consider resoling when you notice:

• Worn sole treads affecting traction
• Holes or thin spots in the sole
• Uneven wear patterns causing comfort issues
• Water penetration through the sole
• The shoe upper is still in good condition

Quality leather shoes can often be resoled multiple times, making it a cost-effective way to preserve expensive footwear. The key is addressing sole wear before it affects the shoe's structural integrity.

Yes, we specialize in restoration of damaged footwear! Common damage we can address includes:

• Water damage: Reconditioning, shape restoration, waterproofing
• Scratches and scuffs: Leather conditioning and color touch-ups
• Cracked leather: Conditioning treatments and protective measures
• Loose stitching: Reinforcement and re-stitching
• Broken hardware: Zipper, buckle, and eyelet replacement

The sooner you bring in damaged shoes, the better we can restore them. Don't assume shoes are beyond repair - our craftsmen have restored footwear that looked hopeless!

Here's what happens during your visit:

1. Assessment: We examine your shoes and discuss the issues
2. Recommendations: We explain what repairs are needed and optional
3. Estimate: We provide detailed pricing and timeline
4. Authorization: You approve the work and we create a repair ticket
5. Receipt: You receive a pickup receipt with estimated completion date

We'll contact you if we discover any additional issues during repair that weren't visible initially. No extra work is done without your approval.

When possible, we source materials that match or exceed the original specifications. However, original manufacturer parts are rarely available for shoe repair. Instead, we use:

• Premium leather: High-quality hides that match color and texture
• Professional sole materials: Durable rubber and leather compounds
• Quality hardware: Zippers, buckles, and eyelets from reputable suppliers
• Traditional materials: Time-tested products used by professional cobblers

Our materials often outlast the original components because we select them specifically for durability and repairability.